FAQ – SKI & SNOWBOARD RENTALS
FAQ – Frequently Asked Questions About Ski & Snowboard Equipment Rentals
What is ‘skier type,’ and how do I choose my skier type?
Type I- Beginner: Prefer slow to moderate speeds. Prefer gentle to moderate terrain. Type I settings apply to entry level skiers uncertain of their classification.
Type II- Intermediate: Prefer a variety of speeds. Prefer varied terrain. Type II skiers are skiers who do not meet all the descriptions of Type I or Type III skier types.
Type III- Expert: Prefer fast speeds. Prefer steep terrain. Receive higher than average visual indicator settings. This may reduce the likelihood of release in a fall in order to decrease the risk of inadvertent binding release. Learn more about skier types here.
How do I know what length ski or snowboard I should rent?
Our professional certified technicians will do all the hard work, and find the optimum length for you.
If I have my own boots, can I rent only skies?
Yes, we have a convenient reservation system where you can simply choose your desired equipment package as the “Ski Only” version.
If I have my own skis, can I just rent boots?
Boot-only rentals are available at all our Sugar Creek Snowboard and Ski rental locations. Remember your bindings must meet manufacturer safety requirements and be able to pass a function in order to ensure they are safe for use.
Can I rent a winter jacket and snow bibs?
Yes, Extreme Snowboard and Ski is proud to offer clothing rentals. We cannot guarantee clothing rentals for every reservation, as we are on a first-come, first-serve basis.
Can I rent ski goggles and gloves?
No, due to sanitization, we do not offer goggle or glove rentals.
Are helmets required?
No, skiers and snowboarders are not required to wear helmets. However, Sugar Creek Snowboard and Ski Rentals strongly recommends that all skiers and snowboarders wear a helmet no matter your ability level. We offer Helmet rentals at Sugar Creek Ski Rental.
Do you offer ski and snowboard boots in plus sizes?
Yes, we stock both ski and snowboard boots up to size 17. Due to quantities, large sizes are limited, so be sure to make a reservation prior to your arrival.
Is it possible to exchange my skis or snowboard if I don’t like them?
Absolutely, at Sugar Creek Snowboard and Ski Rentals we are committed to ensuring that you have “Simply The Best Ski Rentals”. If something is not right stop by one of our convenient locations and we will have you back on the mountain in no time.
To be prepared, can we pick up our rental equipment the day before?
Yes, if you pick up your gear any time after 8PM you will not be charged for that day.
Can I exchange my snowboard rental for skis?
Yes, you can swap your snowboard for skis or vice versa feel free to do so. Be aware that there may be a difference in price when switching equipment packages.
Can I reserve a specific ski or snowboard model?
Yes, we do take requests for specific models. If you want to rent a specific demo ski or reserve the same ski you rented on your last trip, simply request such when making your reservation.
Can I pick up my equipment at one location and return it at another?
No, all equipment must be returned to the same location where it was originally picked up.
Reserving Your Equipment
At Sugar Creek Snowboard and Ski Rentals reserving your equipment is easy. To make a reservation, simply call Sugar Creek Snowboard and Ski rental directly and speak to a member of our knowledgeable team, use our online information request form or simply complete your reservation online. If you are unsure which equipment package best fits your needs let our team guide you through the process, ensuring you find the perfect equipment package that fits your needs and desires.
Make your reservation as soon as you know your vacation dates! Once we have taken as many reservations as we can accommodate, we will no longer accept reservations. Remember all reservations must be made 24 hours prior to your pick up date.
Cancellation Policy
If for some reason you need to cancel your ski or snowboard rental, please notify us as soon as possible. Sugar Creek Snowboard and Ski Rental offers the most flexible cancellation policy in the industry. Equipment reservations for groups of less than 14 people can be cancelled up to 24 hours before pick their scheduled pick up time for a full refund. Groups larger than 15 people can cancel their reservation up to 7 days before their scheduled pick up time for a full refund. Unfortunately, reservations made inside of the cancellation window will forfeit the full cost of their equipment reservations. Sugar Creek Snowboard and Ski Rental will not issue any refunds for guests arriving after their scheduled pick up time or for guests who return their equipment early.
Our cancellation policy applies to every equipment package we offer and with no exceptions. We regret we cannot make exceptions for personal emergencies.
Check In
The pickup location and pickup time for your equipment rental will be made when you place your reservation. No refunds are issued for guests arriving late for their pickup time.
Privacy Policy
Sugar Creek Snowboard and Ski Rental generates a bi-monthly e-mail informing subscribers about upcoming events, current snow conditions and trips that Sugar Creek Snowboard and Ski Rental feels interest you. Your privacy is our up most concern; you can count on Sugar Creek Snowboard and Ski Rental to never share your e-mail address with any third party company. You can easily unsubscribe from our e-mail newsletter by simply clicking the unsubscribe link, located at the end of every e-mail.
Ski Rental Schedule
| Session Times | Earliest Pick Up Time | |
|---|---|---|
| Day | 8:00am-6:00pm | 8:00pm Day Before |
| 1/2 Day | 12:00pm-6:00pm | Noon Day Before |
| Night | 6:00pm-11:00pm | 4:00pm Same Day |
| Twilight | 12:00pm-11:00pm | 11:00am Same Day |